Extensions
Define internal users and operators for employees, departments and call center agents.
Product features
Simotel Features
Simotel capabilities for PBX, call center, reporting, security and integrations.
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PBX Management
Core controls for operating a business phone system.
Permanent License
Use a permanent license model for organizations that need stable long-term ownership.
Trunk Management
Manage inbound and outbound communication routes with telecom or SIP providers.
Business Hours
Define working hours, holidays and different after-hours call scenarios.
Voicemail
Receive and store voice messages for missed calls and special call flows.
System and Manual Backup
Create scheduled or manual backups of settings and important data.
Call Pickup
Answer a colleague’s ringing call from another phone.
Speed Dial
Define short codes for frequently used numbers.
Voice Announcements
Play internal audio announcements for notices or organizational messages.
Follow Me
Forward calls to internal, mobile or landline numbers.
Internal Video Calls
Enable video calls between internal users using compatible clients.
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Call Center
Tools for queues, agents, high-volume calls and better caller experience.
Advanced IVR
Design multi-level voice menus to route callers to the right service or team.
Phone Survey
Collect caller feedback and satisfaction scores after calls.
Conference Calls
Run multi-party calls between internal users and external numbers.
Live Monitoring
Monitor operators, live calls, waiting calls and call center activity.
Dynamic Queues
Distribute calls between agents using queue strategies, priorities and waiting music.
Graphical Call Flow Builder
Build call scenarios visually without coding.
Call Storm Management
Manage sudden call waves and redirect traffic to alternative flows.
Queue Callback Reservation
Let callers reserve their place and receive an automatic callback.
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Reports and Quality
Management visibility for calls, service quality and operator performance.
Call Detail Reports
View source, destination, duration, waiting time, answering extension and call status.
Call Recording
Record inbound and outbound calls and access audio files from the panel.
Advanced Analytics
Analyze traffic, operator performance, answer rates and missed calls.
Custom Dashboard and Wallboard
Show live call center KPIs for managers and supervisors.
Analytical Reports
Analyze call center performance, peak hours and missed calls.
Dual-Channel Recording
Record operator and customer voices in separate channels.
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Integrations and Automation
Connect Simotel to CRM, web services, SMS, APIs and automation flows.
Chrome Click-to-Dial Extension
Start calls from web pages by clicking phone numbers.
Web Services and Webhooks
Send live call events to CRM and external systems.
Voice Broadcast
Send automated outbound voice messages for campaigns or notifications.
AGI and Custom Plan
Build custom call logic using scripts and advanced call plans.
Post-Call SMS
Send automatic SMS messages after calls.
IVR API and Smart API
Build dynamic IVR scenarios using live web service responses.
Extension API and Trunk API
Route calls dynamically using external system data.
WebRTC Softphone
Place calls directly from the browser.
Telegram Integration
Send alerts, reports and recordings to Telegram.
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Security and Advanced Scenarios
Access control, secure calls, high availability and scalable scenarios.
Persian, Gregorian and Multi-Language
Support Persian and Gregorian dates plus multi-language user interface options.
Blacklist, Whitelist and VIP Calls
Manage allowed, blocked and VIP callers with different call policies.
Role-Based Access Control
Separate administrators, supervisors, operators and report users by permission.
Number Mask
Connect callers without exposing real phone numbers.
Redundant Server and HA
Keep service available through backup server architecture.
Call Distribution Module
Distribute traffic across multiple servers for large call centers.