Connect Simotel to CRM, APIs, webhooks, SMS, softphones and business workflows.
Display caller information on the agent screen before or during the call. CRM systems can receive Simotel call events and show customer records, tickets, purchase history, support status or any related data in real time. This is useful for sales, support and service teams that need context before answering.
Start calls from CRM records, dashboards or internal business applications without manual dialing. Simotel APIs can call the operator extension first and then connect the customer number. This reduces dialing errors and speeds up outbound sales and support workflows.
Send call detail records to external systems for dashboards, reports, billing, customer history and call center analytics. CDR events can include source, destination, time, duration, answer state, waiting time and routing path, making reporting and customer history more accurate.
Route callers dynamically to the right expert, department or operator based on CRM information, tracking codes or business rules. This helps case-based support teams connect customers to the person who already knows the issue.
Simotel can trigger SMS messages based on the final call status through CRM or an SMS platform. For missed, failed, unanswered or no-answer calls, a follow-up message can notify the customer that a call attempt was made or provide a callback path. For completed calls, the system can send thank-you messages, survey links, website links, request status updates or follow-up instructions. This scenario uses CDR events and call status data, and message templates can vary by call result, department, customer type or CRM workflow.
Access call audio files from CRM or business platforms based on the organization permission model. External systems can use CDR data and Simotel APIs to find, download and attach audio files to customer records for quality control, dispute handling and training.
Connect returning customers to the same operator who previously tried to call them by using the last call detail record and dynamic routing logic. This reduces repeated explanations, improves follow-up quality and creates a more natural support experience.
Verify callers using codes, phone numbers or CRM records before routing them to protected call paths. The caller enters an identifier, CRM validates it, and Simotel continues the call scenario based on the response.
Control agent availability in queues from an external application. Agents or supervisors can log in, log out or change queue status through Simotel APIs. This is important for operator panels, workforce dashboards and centralized queue management.
Protect both sides of a call by hiding real phone numbers and showing the organization number instead. This is useful for service platforms, marketplaces, consulting platforms and any controlled communication scenario where privacy matters.
Deliver one-time passwords through automated voice calls. The code can be read digit by digit during the call for verification, activation or sensitive processes. Voice OTP is useful when SMS delays are possible or stronger delivery confirmation is needed.
Send automated voice messages to groups of contacts for notifications, reminders, campaigns or service announcements. Simotel can run outbound voice campaigns through APIs using trunk and campaign parameters.
Send voicemail events and audio files to CRM or business systems so messages can be attached to the right customer file and followed up in an organized way. This helps ensure after-hours requests are not missed.
Build automated debt announcement flows by verifying the caller, retrieving account data from CRM and reading the payable amount during the call using Smart API functions such as SayNumber.
Connect phone calls to payment workflows so customers can pay bills or debts during the call without switching to a separate web payment page. This scenario can combine AGI, Custom Plan and Smart API logic.
Enable browser-based calling inside CRM or web applications. Agents can place and receive calls without a physical desk phone or separate desktop softphone, reducing equipment needs and speeding up deployment.
Connect Simotel to CRM, business systems, SMS, payment, web and operational tools.
